CORONAVIRUS (COVID-19) EMERGENCY MEASURES
Due to the current pandemic situation we are requesting that ALL patients contact the practice by telephone first for advice. This will enable us to limit the spread of infection within the practice, ensure the most vulnerable are protected and also keep GPs and staff safe.
If you SUSPECT YOU HAVE CORONAVIRUS and have a high temperature and/or a new persistent cough you should STAY AT HOME for 7 days. Do not go to a GP surgery, pharmacy or hospital.
If you feel you cannot cope with your symptoms at home, they significantly worsen, or they do not get better after 7 days, please call NHS24 on 111 to speak to an advisor.
COMMUNITY ASSESSMENT CENTRE
When you speak to a clinician at NHS24 they may feel your symptoms require you to be examined. In this case, an appointment will be arranged for you quickly at our Community Assessment Centre, here in the health centre. This is a slightly different process than you are used to when you normally come to see the doctor. You will be asked to wait in your car and a nurse will telephone you and guide you through a different part of the building to an isolated area to be assessed. A helpful video guide can be found here:
https://www.dropbox.com/s/bxbeq1y347mqjfy/320765%20Robertson%20V1.mp4?dl=0
OTHER URGENT GP OR NURSE APPOINTMENTS
If you require an appointment for any other reason: PLEASE TELEPHONE 0141 531 6490
Lines will be busy but please be patient.
Consider self help for minor ailments – NHS approved advice is available from http://www.nhsinform.scot
Where appropriate, a GP will call you back and try to deal with your problem over the phone. If you require examination they will arrange an appointment for you at a specified time. This will allow us to reduce contact with other unwell patients in the waiting room. Even if you do not have active COVID symptoms, the GP or nurse will see you in full personal protective equipment for both your safety and theirs.
If you normally pick up your prescription from reception, please nominate a local pharmacy and we will send it there for you to collect.
Face-to-face routine annual reviews and screening will be temporarily suspended. If you are worried about your condition, please ask to speak to a GP or nurse by telephone.
Requests for other non-essential work such as private letters and reports may also be suspended while we are working under these unprecedented pressures.
Thank you for your patience.
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Doctors
Dr W. Neil Chalmers MBChB, MRCGP, FPA Cert. (Senior Partner)
Dr Caroline Stephens MBChB, MRCGP (Partner)
Dr Murray Fleming MBChB, MRCGP (Partner)
Dr Jane Tennick MBChB, MRCGP, FFP Cert, DCH (Partner)
Dr Graham Robertson MBChB, MRCS, DMTH, MRCGP (Salaried GP)
Dr Ching Toh (GPST 3)
Services provided
Our practice aims to provide the highest level of care to patients in the G81 and G60 postcode areas.
The surgery is open from 8am to 6pm Monday to Friday and 8am to 12 noon on Wednesdays. We are closed at weekends and public holidays.
The practice offers ‘General Medical Services’ as well as a number of ‘Enhanced Services’. We run a series of nurse led clinics dealing with chronic conditions, as well as cervical screening, sexual & reproductive health and a travel health service. In addition, we provide an annual flu-vaccination programme, blood and urine monitoring for patients on drugs for arthritis and bowel disease, a Gold Standards Framework palliative care programme and a Methadone Shared Care programme for drug dependent patients. Please see Our clinics for further information.
Physiotherapy, mental health, podiatry and X-ray services are available in the wider health centre.
We are proud to be a teaching practice, helping train the next generation of young GPs. Dr Fleming and Dr Tennick are both accredited trainers. Click here for more information on training at the Yellow Wing.
Registration
Registration with the practice involves:
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Completing a registration form – available from reception or to download on-line
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Attending a new patient appointment with the Health Care Assistant
Change of Address
It is very important that we hold valid contact details for you. If your address or phone number changes, please notify us:
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By completing a form in person – available from our reception
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By completing and submitting an update form on-line
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By telephone 0141 531 6490
Parking
A car park is provided at the rear of the building and has disabled and parent and child bays. We ask that you use these appropriately and avoid obstruction and undue distress.