Signposting – a new way of working
As the practice healthcare team expands, we face constant challenges on how to ensure patients are seen by the most appropriate member of the team, in the shortest waiting time possible. Very often the best person to see may not always be the GP. For example, if you have an eye problem you should go straight to your high street optician. A dental abscess should be seen by your dentist and simple minor ailments like cold & flu symptoms, headache, thrush, impetigo, uncomplicated urine infections for adult women and headlice can be treated at any pharmacy without an appointment. In addition, we are delighted to welcome an Advanced Physio Practitioner to join our in-house team of GPs, practice nurse, healthcare assistants and practice pharmacists.
In order to ensure you are directed to the best service or individual, we have advised our receptionists they should ask for brief details of the reason for all appointments (we have already done this for a number of years for nurse, healthcare assistant and emergency appointments). This is not to be nosey! Receptionists are bound by the same strict rules of confidentiality as all members of the team and they simply need a brief idea of why you need to see the GP. You do not need to disclose any details, however, they are trained to direct you to the correct appointment. Research has shown that over 25% of GP appointments could be saved this way – and that means you should be seen sooner by the doctor, when you most need to.
Thank you for your co-operation.
If you have any comments or concerns, please do not hesitate to contact our Practice Manager, Jacqueline Hardie.
Telephone: 0141 531 6490
Dr W. Neil Chalmers MBChB, MRCGP, FPA Cert. (Senior Partner)
Dr Caroline Stephens MBChB, MRCGP (Partner)
Dr Murray Fleming MBChB, MRCGP (Partner)
Dr Jane Tennick MBChB, MRCGP, FFP Cert, DCH (Partner)
Dr Graham Robertson MBChB, MRCS, DMTH, MRCGP (Salaried GP)
Dr Nicola Lapraik MBChB (GP Trainee, GPST 3)
Our practice aims to provide the highest level of care to patients in the G81 and G60 postcode areas.
The surgery is open from 8am to 6pm Monday to Friday and 8am to 12 noon on Wednesdays. We are closed at weekends and public holidays.
The practice offers ‘General Medical Services’ as well as a number of ‘Enhanced Services’. We run a series of nurse led clinics dealing with chronic conditions, as well as cervical screening, sexual & reproductive health and a travel health service. In addition, we provide an annual flu-vaccination programme, blood and urine monitoring for patients on drugs for arthritis and bowel disease, a Gold Standards Framework palliative care programme and a Methadone Shared Care programme for drug dependent patients. Please see Our clinics for further information.
Physiotherapy, mental health, podiatry and X-ray services are available in the wider health centre.
We are proud to be a teaching practice, helping train the next generation of young GPs. Dr Fleming and Dr Tennick are both accredited trainers. Click here for more information on training at the Yellow Wing.
Registration with the practice involves:
Completing a registration form – available from reception or to download on-line
Attending a new patient appointment with the Health Care Assistant
Change of Address
It is very important that we hold valid contact details for you. If your address or phone number changes, please notify us:
By completing a form in person – available from our reception
By completing and submitting an update form on-line
By telephone 0141 531 6490
A car park is provided at the rear of the building and has disabled and parent and child bays. We ask that you use these appropriately and avoid obstruction and undue distress.