How do I request a house call ?
These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call 0141 531 6490. You must give the receptionist as much information as you can, This helps the doctor to assess the nature and urgency of your condition. The receptionist will pass these details to the doctor who is on call. The doctor will sometimes need to contact you to discuss your request. It is important that you give the receptionist your contact number.
Please help us by requesting any house calls before 10am.
How do I make an appointment?
You can do this by phoning the appointments line on 0141 531 6490, or in person at the reception desk.
We offer various different types of appointments.
Can two or more people use one appointment to see the doctor?
No. When you arrange your appointment, it is only for you. If you wish to make an appointment for another family member, you must ask for a separate appointment to see the doctor. Where possible, we will try and make consecutive appointments or book them close together.
What happens if I am late for my appointment with the doctor or nurse?
If you are late, you will only be seen at the discretion of the doctor or nurse. If you are not seen, you will need to re-appoint after that day.
Why can’t I see my doctor of choice sooner?
This may be because your doctor of choice is on holiday, or absent due to ill health. Alternatively, he or she may work fewer sessions in the practice. Finally, that doctor may be in greater demand by patients at that time.
I want to leave a message for my doctor or the nurse?
You can leave your message with the receptionist and she will then pass this to the doctor/nurse. Depending on your request, the doctor or the receptionist will return your call.
How to I arrange an appointment to see the nurse?
You can do this by phoning the appointment line on 0141 531 6490, or in person at the reception desk. Nurses’ appointments can be booked up to eight weeks in advance.
What can the nurse see me for?
The nurse can see you for any of these conditions and services:
- Chronic Obstructive Airways Disease (chest problems)
- Blood pressure
- Family planning
- Sexual health
- Cervical screening
- Minor surgery
- Travel health service & vaccinations
- General lifestyle advice
- Taking blood samples
- Travel vaccinations
How do I arrange vaccinations for my holidays?
Please allow at least 6 weeks before you travel. This will ensure that you have the best chance of leaving fully inocculated. You will be asked to complete a form. Once this has been submitted to the receptionist, the nurse will review your notes and consider your situation. She will then telephone you to advise you of your vaccination requirements and arrange a prescription, where necessary. She will also arrange a travel clinic appointment(s) for the administration of vaccines. It is very important that you complete as much information as possible on the form, particularly your telephone number.
Our travel health service is nurse led. Please do not arrange an appointment with the doctor in relation to travel, unless this has been specially arranged for you at the reception desk.
How do I request information regarding my vaccinations?
Please request this in writing to the practice. We charge a fee for this service since our practice nurse has to check your medical records for this information. Clerical staff are not permitted to provide this information. You should allow 10 working days to complete your request. Requests must be submitted in writing, so that we have a signed request by you for our records. For medico-legal reasons e-mail requests cannot be accepted.
How do I request a repeat prescription?
The simplest way is to make a request via the online repeat prescription request form.
Alternatively, call our repeat prescription voicemail service on 0141 531 6383.
Faxes can also be accepted to 0141 531 6493.
Where can I obtain HC2 certificate?
This is for people who are entitled to full help with NHS charges, which includes free NHS prescriptions.
- By calling 0845 610 1110.
- At your local dental surgery.
- Download HC2 Leaflet.
How can I contact the health visitor?
You can do this by phoning 0141 531 6309
How can I contact the district nurse?
You can do this by phoning 0141 531 6303
Can I pay for my doctor’s private report or letter that I have requested by switch?
No, we do not have payment facilities for credit/debit cards. The practice can only accept cash or cheque.
How to I make a complaint?
If we are unable to resolve your complaint when you attend the practice, then you can present your concerns, in writing, to our Practice Manager, Mrs Ann McGonigle. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the practice manager.
Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?
We are unable to enter into any communications of a sensitive nature. This is to protect patient confidentiality. For medico-legal reasons, we require a signed mandate by the patient in relation to any information held concerning their medical records.
How do I access and get to see my medical records?
Please write to the practice manager, who will contact you and explain our procedure. You will need to bring at least two forms of identification with you.