Health Care Assistants

Demand for appointments

Like all practices, we have been experiencing unprecedented demand for appointments in recent weeks. We have drafted some simple answers to your questions to help explain how we are working due to the current restrictions and pressures.

While it is frustrating that you may not be seen as quickly as you would like, please do not abuse reception staff who are doing a very difficult job in trying to manage our very limited resources.

Your patience and understanding is much appreciated during these very difficult times.

PATIENT FAQ

Covid vaccinations

The roll-out of the covid vaccination programme is being co-ordinated by the Scottish Government. We are unable to advise patients at this time exactly if and when they might receive the vaccine but please be assured, if you are eligible, you will be contacted directly in due course.

Newsletter Sept 20

During the pandemic we have had to adapt and change our working methods which can understandably be confusing for patients who have been used to accessing services in a certain way for many years. Please click on our latest newsletter which answers some of the most common questions we are asked.

We will continue to assess and review our systems in response to government guidance but please be assured we are all working harder than ever to make sure all patients’ needs are met in these uncertain times.

Appointments	0141 531 6490
House calls	0141 531 6490
Results and enquiries	0141 531 6490
Prescriptions	0141 531 6383
Practice fax	0141 531 6493

Karen Murray

Dr W. N. Chalmers & Partners

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