Patient Access Terms & Conditions

Terms & Conditions

To register you will need to apply at reception
Because we are providing access to sensitive information we might ask to see identification.
You will be given a brief copy of these extended terms & conditions alongside a separate letter generated by our computer system containing personalised registration details and instructions on how to access and manage your account.
Registration details must be used within 2 weeks or they will expire and you will need to re-apply – the date of expiry will be printed on your registration letter.
You will also need to re-apply if you lose or forget your sign-in details.
Once registered, you will be able to access your account through your computer, tablet or via the ‘Patient Access’ mobile app.
Anyone over 16 may register in their own right.
Parents may apply on behalf of children or young people under 16.
If you would prefer/need someone else to manage your account for you, please arrange to see the doctor with the person you would like to help so that it can be arranged.
If you can’t speak English well enough to consult the doctor without an interpreter, or can’t bring someone with you to help interpret, this service may not be appropriate. Our staff are happy to help arrange appointments with an interpreter in the usual way.
A selection of 10 minute appointments with Drs Chalmers, Stephens, Fleming, Tennick & Robertson will be available to book on-line each day and for 4 weeks in advance.
‘Book on the day’ web appointments will be released at 0800 each morning at the same time as the phones go live to avoid unfair advantage.
‘Bookable in advance’ web appointments can be reserved at any time.
Once the ‘web quota’ has been exhausted for that session, remaining appointments can only be accessed in the conventional way – you will only be able to browse ‘web appointments’ on-line.
All of your own booked appointments will ‘show’ on-line, regardless of how they were booked.
The following cannot currently be booked on-line:
- House calls
- Telephone consultations
- ‘Special’ appointments, eg for wart clinic, diabetic clinic or for the insertion of coils or contraceptive implants (these must be booked by the responsible doctor – ask for a phone consultation or book an appointment to arrange)
- Appointments with the GP Trainee
- Appointments with the Practice Nurse or Health Care Assistant
If you book an appointment that you no longer need, please cancel your appointment as soon as possible.
Patients may also use this system to view and request medications.
The freetext box within ‘Repeat Prescribing’ should only be used for messages associated with your request, eg ‘please send to Clan Hardgate pharmacy’, or ‘ordering early as away on holiday for 2 weeks 1st June’ – messages will be received by admin staff who may send you a message if further clarification is required.
We advise that you check the status of repeat requests and make sure they have been issued before attempting to collect your script from us or medication from your pharmacy.
All pre-existing systems for booking appointments or ordering medication will continue alongside the on-line system, including ordering medication through this website.
You can update personal health information like smoking status, email or mobile phone number through your account.
Terms and conditions may change from time to time at the discretion of the Partners.
The Practice reserves the right to remove on-line access if a person appears to be misusing the system.

Click here to set up your Patient Access account once you have your registration letter

GP Appointments

The past two years have been difficult for us all and we thank you sincerely for your support and understanding during these very challenging and uncertain times.

Although the pandemic is far from over, we are slowly trying to reintroduce a more ‘normal’ service.

All patients have been assessed by telephone first before being invited in for a face to face appointment. This has been essential to control the flow of people through the health centre and keep the most vulnerable patients (and staff!) safe. Sadly, we have regularly been subject to the accusation that GP surgeries were closed. This has never been the case for any of the practices within the Health Centre.

However, as the impact of covid continues to decline, we are keen to begin reintroducing patient choice when booking a GP appointment.

From Monday 9th May you can request whether you would prefer a telephone or face-to-face appointment.

There will remain some exceptions to this. For example, if you have an infectious viral condition which does not require examination, you may be asked to speak to the GP or nurse by telephone first to assess the most appropriate treatment for you.

Telephone appointments have proved a popular and convenient option for many and these will remain included within each routine clinic.

Making an appointment

When you call to make an appointment, our experienced administration staff will ask you some brief questions to direct your call. Please be assured they are not being ‘nosy’ or difficult; they are highly trained to ensure your problem is dealt with the most appropriate professional. This may be an optician if you have an eye problem, your local pharmacy for minor ailments, or one of our in-house clinical team such as our physiotherapist or wellbeing nurse. If you need to see the doctor, you will be allotted to the soonest or most appropriate appointment.

Patient safety advice

Although many public areas such as supermarkets and pubs have had restrictions fully lifted, all healthcare settings remain subject to patient safety and infection control measures. We therefore ask that you:

· Wear a face covering at all times within the health centre and sanitise your hands before being seated in the waiting area.

· Attend alone for your appointment (if possible) to reduce crowding in smaller areas.

· Be mindful of others in the waiting area and maintain social distancing where possible.

Finally, we are currently experiencing unprecedented increasing demand. As a result, you may need to wait a bit longer to see the GP, especially if you want see a particular doctor. Please be assured we are trying our hardest to accommodate all appointment requests, prescriptions and other queries, every day. Please be kind to our staff who are trying to help you all with very limited resources.

Thank you.

Covid vaccinations

The roll-out of the covid vaccination programme is being co-ordinated by the Scottish Government. We are unable to advise patients at this time exactly if and when they might receive the vaccine but please be assured, if you are eligible, you will be contacted directly in due course.

Newsletter Sept 20

During the pandemic we have had to adapt and change our working methods which can understandably be confusing for patients who have been used to accessing services in a certain way for many years. Please click on our latest newsletter which answers some of the most common questions we are asked.

We will continue to assess and review our systems in response to government guidance but please be assured we are all working harder than ever to make sure all patients’ needs are met in these uncertain times.

Appointments	0141 531 6490
House calls	0141 531 6490
Results and enquiries	0141 531 6490
Prescriptions	0141 531 6383
Practice fax	0141 531 6493

Patient Access Terms & Conditions

Terms & Conditions

Click here to set up your Patient Access account once you have your registration letter

Dr W. N. Chalmers & Partners

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