Prescription Requests

Repeat Prescriptions: 0141 531 6383

These items are listed on the right hand side of your repeat prescription computer slip. Repeat prescriptions are generally issued at 56 day, or 2 month, intervals.

Advanced patient access *NEW June 2015  

Since 1st June 2015 you have had the option of ordering medication directly, as well as booking appointments on-line.

Registering for your secure personal on-line account is simple and allows you to:

• Access and order from a ‘live’ list of your repeat medications (not one-offs at present)
• Access and book a selection of appointments with our doctors

Click here for more information.

You can also order your repeat prescriptions in one of the following other ways :

• The online order form on this website (patients who have a temporary registration at the practice are not permitted to use the online repeat medication form)
• Telephone – requests can be left on our 24 hour voice mail service 0141 531 6383 (only processed during working hours)
• Letter (enclose a stamped addressed envelope for return)
• Fax 0141 531 6493
• In person

Please do not phone to see if your prescription is ready and please allow 2 working days before collecting your repeat prescription.

Requests made in the following circumstances will not be actioned until the next working day and will not be ready for collection for a further 2 working days:

• After 6pm
• Weekends
• Public holidays

Please remember that it is your responsibility to ensure that you order your repeat medication on time. Always allow extra time for weekends and public holidays and also in the event of postal and/or technical problems.

Special requests are not automatically issued. Please use our on-line form or the repeat prescription phone line as above. Please do not request these items by post, since your request may be declined by the doctor.

If your request is authorised, your prescription will be available for collection within 48 hours as usual.

If your request is declined, you may need to see or speak to your doctor to discuss your request.

If you require a special request item, please state clearly:

• Your name, date of birth and telephone number
• What you require/what it is for, eg “an anti-histamine for hay fever”.
• Whether you wish to collect your prescription from the practice, or from one of our local pharmacies (specify)

Your GP will then decide if a prescription is appropriate.

Please respect the following:

• We are unable to enter into correspondence over the internet regarding prescriptions; this is to protect your confidentiality. Please phone the prescription line on 0141 531 6383 and leave a message on the voice mail service. One of the staff will contact you if necessary.
• Staff who receive your request are experience, but not medically trained. Please speak clearly and provide accurate detail if possible.
• It is the patient’s responsibility to allow enough time when ordering prescriptions.
• By ordering your repeat prescription using the online form, you accept the above conditions. If you do not receive a confirmation email, this may indicate a problem with your request. If this does occur, we advise you use alternative means.

Hospital Requests

When you are discharged from hospital you should normally receive five days supply of medication. We generally receive an electronic immediate discharge letter  with details.

Please let us know before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP first, and, if necessary, your doctor will issue you with a prescription. The practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the doctor.  Please allow a minimum of 24 working hours for collection.

The doctors will review your medication regularly. This may involve changes to your tablets, in accordance with current Health Board policies. You will always be informed of any such changes and should feel free to discuss them with your doctor, if you wish.

Excess quantities of regular repeat prescriptions for holidays exceeding three weeks

A Scottish home and Health Department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:

“If a patient intends to go away for a longer period (than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service. It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods. If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.

Where ongoing medical attention is not necessary, the patient may be given a private prescription.

A note about sleeping tablets & sedatives

The Committee for Safety of Medicines has advised that all GP practices should avoid the longterm use of the following drugs:

Please note that these tablets will now no longer be routinely commenced by the practice.

This is because they are highly addictive. Sleeping tablets and sedatives of this sort are licensed for the short term treatment of severe anxiety, agitation, distress and sleeplessness amongst other things. However, a variety of non-addictive alternatives exist and we will try to help patients explore these options and wean off long term treatment where at all possible.

If you are new to our practice and have been prescribed any of the above medications in your previous practice, you will be required to see a doctor to consider your ongoing need.

If you are already taking any of the above medications, you may be invited for review by a doctor to consider your ongoing need.

We will not suddenly stop a long term regular prescription.

If you would like more information, please feel free to discuss it with your doctor.

Homeopathic medication

We wish to make it clear that none of the doctors at our practice prescribe homeopathic medications.

This is because: