Our doctors have been struggling to cope with escalating demand for phone contact in recent years.
We will no longer routinely offer “telephone consultations”.
Reception staff will try to resolve your problem directly or may involve appropriate third parties, eg Practice Nurse, District Nurse, Midwife or local Pharmacist. If you still need to speak to the doctor, you can leave the doctor a “telephone message”. The doctor will read and respond to them all, but it may not result in a direct conversation or contact the same day. Urgent matters are not appropriate for telephone messages.
Our reception staff do their best to try and help you and us. Please do not put them under undue pressure. Briefly, don’t make unreasonable demands, make sure you provide a suitable contact number and answer your phone!