Dr W.N. Chalmers & Partners

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6th February 2016 by Jane Tennick

Telephone service

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Our doctors have been struggling to cope with escalating demand for phone contact in recent years.

We will no longer routinely offer “telephone consultations”.

Reception staff will try to resolve your problem directly or may involve appropriate third parties, eg Practice Nurse, District Nurse, Midwife or local Pharmacist. If you still need to speak to the doctor, you can leave the doctor a “telephone message”. The doctor will read and respond to them all, but it may not result in a direct conversation or contact the same day. Urgent matters are not appropriate for telephone messages.

Our reception staff do their best to try and help you and us. Please do not put them under undue pressure. Briefly, don’t make unreasonable demands, make sure you provide a suitable contact number and answer your phone!

Filed Under: Practice Information, Services

News & Announcements

Covid vaccinations

The roll-out of the covid vaccination programme is being co-ordinated by the Scottish Government. We are unable to advise patients at this time exactly if and when they might receive the vaccine but please be assured, if you are eligible, you will be contacted directly in due course.

Newsletter Sept 20

During the pandemic we have had to adapt and change our working methods which can understandably be confusing for patients who have been used to accessing services in a certain way for many years. Please click on our latest newsletter which answers some of the most common questions we are asked.

We will continue to assess and review our systems in response to government guidance but please be assured we are all working harder than ever to make sure all patients’ needs are met in these uncertain times.

Macmillan Cancer Support

Cancer doesn’t just affect your physical wellbeing it can affect every aspect of your life, from your emotions to your finances. However, often people don’t know where to turn for support. West Dunbartonshire Council and Macmillan Cancer Support have launched a new service to offer dedicated support to those affected by cancer. Patients can self-refer or the GP or a family relative can do it on their behalf. Click on the link for full information:

https://www.west-dunbarton.gov.uk/jobs-and-training/working4u/money-advice/cancer-journey-service/

 

NHS24 - Call us free on 111

Dr W. N. Chalmers & Partners

Yellow Wing
Clydebank Health Centre
Kilbowie Road
Glasgow G81 2TQ

News & Announcemnts

  • Covid vaccinations
  • Newsletter Sept 20
  • Macmillan Cancer Support
  • New Mental Health website
  • Advanced Physio Practitioner

Contact

Appointments 0141 531 6490
House calls 0141 531 6490
Results and enquiries 0141 531 6490
Prescriptions 0141 531 6383
Practice fax 0141 531 6493

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